RETURN POLICY
Our return policy lasts for 30 days. If more than 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
Return/Refund Conditions:
1. The after-sale warranty period is 30 days upon receiving the parcel (according to the logistic information).
2. Returned items must be unopened and in good condition with the original packaging. We do not accept returned items that have been opened, damaged, or altered in any way.
3. Please contact us before returning any items.
If you discover any quality problems (ripped, incomplete, shriveled, etc.) within the after-sale warranty period, please contact us immediately and provide clear pictures of the defective item. We will replace it after inspection. Please do not discard the lenses and packaging until your issue is resolved.
Important: Do not send items back to the original shipping address. Once your return request is approved, a correct return address and instructions will be provided via email.
Return and Refund Process
- Submit a Return Request
- Contact us at service@eyemi.store or +8618160511122
- Provide your order number, reason for return, and supporting photos.
- Approval and Return Instructions
- After reviewing your request, we will send an email with the approved return address and detailed shipping instructions.
- Do not ship your item before receiving approval, as returns sent to the wrong address not be processed.
- Shipping Costs
- Shipping costs are determined by the reason for return: we cover shipping if the item is defective, damaged, or shipped in error; customers cover the cost if the return is due to personal preference (wrong color, incorrect choice, or change of mind).
- Do not send items back to the original shipping address. A return authorization and the correct return address will be provided via email once your request is approved.
- Inspection and Refund
- After we receive and inspect your returned items, you will be notified via email.
- Once approved, refunds will be issued to the original payment method within 7 business days.
- Bank holidays and processing delays extend this timeframe.
Refund Eligibility
- Full Refund: Items returned in accordance with all requirements within the 30-day period.
- Partial Refund: be issued for:
- Minor leakage or spillage during transit that does not affect main product usability
- Slightly damaged external packaging while the main product remains sealed and intact
Exchanges
- We will replace items only if defective, damaged, or significantly leaking.
- To request an exchange, email us at service@eyemi.store before returning the item.
Need Assistance?
If you have any questions regarding returns or refunds, contact us:
Phone: +8618160511122
Email: service@eyemi.store